At Betpro Exchange, we are committed to providing a fair and transparent betting experience. To ensure that any issues or disputes are resolved efficiently and equitably, we have established a comprehensive Dispute Resolution process. This process is designed to address and resolve disputes that may arise between users and our platform.
What is Dispute Resolution?
Dispute resolution is the process of addressing and resolving conflicts or disagreements between parties. At Betpro Exchange, this process is essential for maintaining trust and ensuring that all users are treated fairly.
Steps for Dispute Resolution
1. Initial Contact
If you have a dispute or issue with our platform, the first step is to contact our Customer Support team. Provide a detailed description of the problem, including any relevant documentation or evidence.
- Email: support@betproexchange.com
- Phone: +92-XXX-XXXXXXX
- Live Chat: Available on our website
2. Investigation
Once we receive your complaint, our team will conduct a thorough investigation. This includes reviewing the relevant details and any supporting documentation provided. We aim to resolve most disputes within a reasonable timeframe.
- Investigation Duration: Typically within 5-7 business days, depending on the complexity of the issue.
3. Resolution
After the investigation is complete, we will communicate our findings and proposed resolution to you. This may involve:
- Refunds: If a mistake was made on our part, we may issue a refund or correction.
- Account Adjustments: Adjustments to your account may be made if necessary.
- Further Action: If the dispute involves policy violations, appropriate actions will be taken according to our terms and conditions.
4. Appeal
If you are not satisfied with the resolution provided, you may appeal the decision. To do so, submit a formal appeal request with any additional information or evidence that supports your case. The appeal will be reviewed by a senior member of our team or an independent adjudicator if required.
- Appeal Submission: Send your appeal to disputes@betproexchange.com
External Dispute Resolution
If, after following our internal dispute resolution process, you are still dissatisfied with the outcome, you may seek external dispute resolution. Betpro Exchange is committed to ensuring that our users have access to fair and impartial arbitration if needed.
1. Independent Arbitration
In the event that a resolution cannot be reached through our internal process, you may request arbitration through an independent third party. The arbitrator’s decision will be final and binding.
- Arbitration Services: Details on approved arbitration services are available upon request.
Preventative Measures
Clear Communication
We strive to provide clear and transparent communication regarding our policies, procedures, and decisions. This helps prevent misunderstandings and minimizes the potential for disputes.
Policy Updates
We regularly review and update our policies to ensure they remain fair and effective. Any changes will be communicated to users through our website and other relevant channels. Contact us